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Veterinary Telemedicine Platform Enhancement & Expansion

acropolium

eCommerce

Health & Fitness

Medical

Challenges with Existing Telehealth Platform

PetConnect's existing veterinary telehealth platform solution suffers from complexity, hindering the integration of new features and making it difficult to partner with reliable third-party video chat providers. This limits the platform's scalability and responsiveness to evolving user needs.

About the Client

PetConnect is a leading e-commerce company focused on pet products, medicines, and related services. They operate a platform connecting pet owners with veterinarians for remote consultations.

Project Goals

Enhance the telehealth platform with seamless real-time video communication capabilities.
Optimize the user experience for both web and mobile applications.
Develop and integrate new functionalities to improve the overall value proposition of the platform.
Increase user engagement and platform visits.
Strengthen client loyalty and drive product sales.

Functional Requirements

Real-time video and audio consultation
Secure messaging and file sharing
Appointment scheduling and management
Integration with existing pet product and medicine database
User profile management (pet owner and veterinarian)
Reporting and analytics dashboards
Payment gateway integration

Preferred Technologies

React Native

React.JS

WebRTC

WebSocket

Required Integrations

Existing pet product and medicine database
Payment gateway (e.g., Stripe, PayPal)
Veterinary scheduling systems (if applicable)

Non-Functional Requirements

Scalability to handle a large number of concurrent users
High performance and low latency for video streaming
Robust security to protect user data and privacy
Cross-platform compatibility (iOS, Android, Web)
High availability and reliability

Expected Business Impact

This project is expected to significantly improve PetConnect's business outcomes. It aims to drive increased client loyalty (projected 37% growth), boost product sales (projected 44% increase), and generate higher platform usage (projected 67% increase in new user visits). Successful implementation will solidify PetConnect's position as a leader in pet health and wellness services.