UX/UI Redesign and Optimization for Utility Network Analytics Platform

The client’s existing network analytics web application primarily caters to technicians and analysts with go-to designs, resulting in complex user journeys and high dependency on customer support. The need exists for tools that streamline daily usage, improve consistency, and better accommodate diverse user personas on the client’s side.

A mid-to-large utility company specializing in water, electricity, or gas network management seeking to enhance user experience and reduce support demands.

• Redesign the web application to improve navigation flow, layout, and visual consistency based on detailed user personas and scenarios.
• Reduce the volume of customer support requests by streamlining key user interactions and tasks.
• Implement a coherent visual and interaction language aligning with brand identity to facilitate rapid adoption and ease of use.
• Establish a scalable UI framework supporting swift addition of new features and continuous iterative improvements.
• Achieve enhanced user satisfaction and operational efficiency through a more intuitive, consistent user interface.

• Revised navigation flow enabling quick access to key functions and data insights.
• Consistent microcopy and UI wording to ensure clarity and reduce user errors.
• A modern, customizable UI kit supporting brand exposure and visual uniformity.
• Tools for real-time data monitoring, high-frequency pressure and flow analytics, and network performance insights.
• Rapid deployment capabilities for new features via a theming system based on a Bootstrap-like framework.
• User personas and journey mapping support to tailor UI flows and functionality.

• Real-time data feeds from network monitoring sensors.
• Backend data repositories and analytics engines.
• User authentication and access control systems.

• High performance and responsiveness to handle real-time data processing.
• Scalability to support increasing data volume and user base.
• Security measures ensuring data protection and user privacy.
• Maintainability and ease of updates, supported by a modular UI architecture.

By implementing a streamlined and consistent user interface, the client aims to significantly reduce support requests related to network analytics operations and improve user satisfaction. The new platform is expected to facilitate faster decision-making, support smoother onboarding for diverse user personas, and enable rapid deployment of new features, ultimately leading to enhanced operational efficiency and increased confidence in network management capabilities.