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Unified Omnichannel Retail Platform Modernization for Seamless Customer Experience

acropolium

Retail

ECommerce

Fragmented Retail Operations and Inventory Management Inefficiencies

The client operates multiple disconnected sales channels (ecommerce, brick-and-mortar, mobile) leading to inconsistent customer experiences, manual inventory tracking errors, and operational delays. Legacy systems prevent real-time data synchronization, causing stock discrepancies, fulfillment delays, and scalability limitations that hinder market expansion.

About the Client

Multichannel retail brand with online, physical stores, and mobile platforms, focusing on seamless shopping experiences

Key Objectives for Omnichannel Retail Modernization

Integrate all sales channels into a unified commerce platform for consistent customer experiences
Implement real-time inventory synchronization across all locations
Automate operational workflows to reduce costs and improve transaction speed
Build a scalable cloud-based architecture for future market expansion

Core Platform Capabilities

Real-time inventory management across all sales channels
Integrated POS system with Shopify API compatibility
AI-driven customer behavior analytics for personalized recommendations
Automated order fulfillment workflows
Centralized payment processing with Stripe integration
Cross-channel customer data unification

Modern Technology Stack

.NET Core

React.js

React Native

PostgreSQL

Azure Cloud

TensorFlow.NET

Docker

Kubernetes

Critical System Integrations

Shopify POS API
Stripe Payment Gateway
Azure Monitor for performance tracking
RESTful APIs for third-party systems

System Performance Requirements

Real-time data synchronization (sub-second latency)
Horizontal scalability for 10x transaction volume growth
99.99% system uptime SLA
GDPR-compliant data security framework
Automated failover and disaster recovery

Expected Business Impact of Unified Retail Platform

Anticipated 25% faster order fulfillment, 22% higher customer retention through personalized experiences, and 18% revenue growth from operational efficiencies. Real-time inventory tracking will reduce stock discrepancies by 90%, while cloud scalability will support expansion into 5+ new markets within 18 months.