Unified Digital Deposit Management System for Financial Services Provider

The client operates multiple disparate systems developed over years, resulting in inconsistent coding standards, legacy issues, and lack of transparency among engineering teams. This fragmentation hinders efficient deposit protection, dispute resolution, and compliance with legislative requirements, limiting client growth and operational stability.

A mid-sized financial institution offering deposit protection and transaction management services to landlords, property management companies, and tenants, supporting a large user base and managing significant deposit volumes.

• Develop a unified, scalable deposit management system that automates core business processes such as deposit creation, protection, and dispute management.
• Increase operational efficiency, reducing time-to-market for new features and enhancements by at least 50%.
• Achieve at least a 25% growth in customer base by offering a seamless, user-friendly digital experience.
• Ensure system stability, maintainability, and compliance with relevant financial regulations.
• Provide comprehensive role-based access for landlords, tenants, property agents, and company administrators.

• A central interface for managing guaranteed deposits, including creation, editing, and protection processes.
• Automated transfer of funds from multiple sources such as banks, credit/debit cards, or cash to secure deposits.
• Dispute management module enabling tenants and landlords to exchange information, document issues, and track resolutions within the platform.
• Administrative dashboard to manage user roles, company profiles, properties, and units.
• Integration with financial processing modules to handle transactions and generate accounting statements.
• Secure payment gateway integration for processing credit/debit card transactions.
• System Alerts and notification features for stakeholders regarding deposit statuses and dispute updates.

• Financial transaction systems for transferring and recording funds.
• Payment gateway for credit/debit card processing.
• Legacy deposit databases and external dispute resolution platforms as needed.

• System scalability to handle at least 1.6 million deposits and tens of thousands of transactions annually.
• High availability with 99.9% uptime to ensure reliable deposit access and processing.
• Fast response times for key operations, ensuring a seamless user experience.
• Strict security measures in compliance with financial regulations to protect sensitive data and transactions.
• Maintainable architecture allowing quick updates and minimal downtime.

Implementation of the integrated deposit management platform is expected to enable a 50% faster deployment cycle, support a 25% increase in the customer base, and provide a stable, maintainable, and transparent environment for deposit processing. These improvements will enhance operational efficiency, reduce disputes through transparent workflows, and position the client as a modern, reliable provider within the financial services sector.