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Unified CRM System Development for Logistics Operations
  1. case
  2. Unified CRM System Development for Logistics Operations

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Unified CRM System Development for Logistics Operations

opinov8.com
Logistics
Transportation
Supply Chain Management

Business Challenges

The client faces operational inefficiencies due to fragmented backend systems for Loads Management and reliance on outdated browser technology (Internet Explorer), causing process inconsistencies, limited accessibility, and compatibility constraints.

About the Client

A logistics company providing multi-modal freight transportation services requiring a tailored CRM solution for operational efficiency.

Project Goals

  • Consolidate backend systems into a unified frontend interface
  • Eliminate browser compatibility limitations
  • Standardize workflows for order creation and documentation
  • Enhance real-time data availability and tracking capabilities

Core System Requirements

  • Unified Loads Management dashboard with real-time updates
  • Cross-browser compatible interface supporting modern browsers
  • Role-based access control for agents, shippers, and sales teams
  • Integrated documentation tools for standardized workflows
  • Responsive React.js frontend with microservices architecture

Technology Stack

.NET Core 2.1
React.js
Azure Cloud
Azure DevOps
Azure SQL DB

System Integrations

  • Existing backend systems for Loads Management
  • Third-party logistics platforms
  • User authentication services

Non-Functional Requirements

  • High availability and scalability on Azure Cloud
  • Secure data handling with GDPR compliance
  • Performance optimization for real-time tracking
  • Browser compatibility testing across modern platforms

Expected Business Impact

The implementation will reduce operational costs by 30% through workflow standardization, improve user adoption with cross-browser support, and enhance decision-making via real-time analytics. The unified system will decrease error rates by 45% and improve resource allocation efficiency across logistics operations.

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