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Streamlined Bank Verification System to Enhance Loan Application Conversion
  1. case
  2. Streamlined Bank Verification System to Enhance Loan Application Conversion

Streamlined Bank Verification System to Enhance Loan Application Conversion

sphereinc.com
Financial services
Business services

Identifying Challenges in the Loan Application Process

The client experiences a high drop-off rate during the loan application process, particularly due to cumbersome bank verification steps that deter applicants from completing their applications. This affects overall revenue and growth prospects.

About the Client

A mid-sized online lending platform specializing in providing personal loans to nonprime consumers, aiming to improve user experience and increase loan application conversions.

Goals for Improving Loan Application Conversion Rates

  • Reduce the number of steps in the bank verification process from five to three, simplifying the user experience.
  • Increase application completion rates and reduce abandonment during the verification phase.
  • Enhance overall application process efficiency to support higher customer conversion and incremental revenue growth.
  • Improve real-time verification of borrower assets and bank balances to facilitate faster approvals.

Core Functional System Requirements for Verification Enhancement

  • Integration of third-party bank account verification service to authenticate borrower accounts in real-time.
  • Reduction of application steps from five to three to improve user experience.
  • Automated verification of borrower assets and bank balances during the application process.
  • Secure storage and handling of user data in compliance with privacy standards.
  • Responsive and user-friendly interface for the streamlined application workflow.

Technologies and Architectural Preferences for Implementation

Third-party bank verification APIs
Secure web application frameworks
Real-time data processing architecture
Responsive UI/UX design

External Systems and Data Sources Integration Needs

  • Bank account verification service for real-time authentication
  • Data security and privacy compliance modules
  • Application backend system for data processing and storage

Non-Functional Criteria for System Performance and Security

  • System must support high concurrency with minimal latency for verification processes.
  • Data security and compliance with industry standards (e.g., GDPR, PCI DSS).
  • System availability of 99.9% uptime.
  • Scalability to handle increased application volume without degradation in performance.

Projected Business Outcomes and Benefits

By implementing the streamlined bank verification system, the client expects to increase application conversion rates significantly, potentially reducing abandonments by a substantial percentage. This improvement is projected to contribute to an incremental rise in overall revenue, with faster application processing times and enhanced customer satisfaction.

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