Standardized Workforce Scheduling and Communication Platform for Commercial Cleaning Services

The client faces challenges in managing employee schedules across numerous sites, with inconsistent communication processes, especially for nondaily tasks. Current reliance on manual methods such as word documents and printed schedules leads to inefficiencies, miscommunication, and potential workforce management issues.

A mid-sized commercial cleaning company managing over 550 buildings daily, seeking to improve operational consistency and communication efficiency.

• Develop a centralized platform to manage multiple site and job schedules efficiently.
• Implement standardized scheduling tools to streamline daily, weekly, monthly, and periodic task planning.
• Integrate automated SMS notifications to inform employees of upcoming shifts and schedules.
• Support multilingual communications (English and Spanish) based on employee preferences.
• Enable real-time tracking of shift completion status and provide supervisors with access to shift logs and analytics.
• Improve operational consistency and reduce inefficiencies in employee scheduling and communication.

• Site & Job Management: Easily set up and oversee multiple locations and associated tasks, with a master schedule overview including employee assignments and weekly hours.
• Schedule Builder: Create and modify daily, weekly, monthly, and periodic schedules to ensure consistency across the organization.
• SMS Integration: Automate sending personalized shift notifications and schedule links to employees via SMS, supporting multiple languages.
• Employee Response Tracking: Collect and record employee acknowledgments and task completion status after each shift.
• Shift Logs & Analytics: Provide supervisors with access to shift logs, employee responsiveness, and performance analytics for ongoing operational improvement.

• SMS and messaging service for employee notifications
• Language translation services for multilingual support
• Employee time tracking and logging systems (if applicable)

• Scalability to support scheduling and communication for over 550 buildings and their staff.
• High system uptime and reliability to ensure immediate communication and accurate scheduling.
• Data security and privacy compliance, especially around employee information.
• Responsive interface accessible via desktops and mobile devices.

The implementation aims to standardize scheduling processes, enhance communication efficiency, and improve workforce management accuracy. Expected outcomes include increased operational consistency, reduced scheduling errors, timely task completion, and higher employee engagement, ultimately leading to more streamlined daily operations and better service delivery.