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The EU Streaming Service is struggling with slow data processing and reporting, leading to a lack of trust in data quality and hindering timely, informed decision-making. Reliance on IT for report generation is time-consuming (up to several days) and costly, limiting business user autonomy and agility. The current system lacks self-service capabilities, requiring users to wait for IT to generate reports, resulting in bottlenecks and delays in identifying actionable insights.
A European-based streaming service provider experiencing rapid data growth and a need for improved data-driven decision-making.
Implementation of the self-service BI platform is expected to significantly improve business agility, reduce IT overhead, and enhance decision-making capabilities. This will result in faster insights, increased operational efficiency, and improved customer satisfaction. We anticipate a reduction in report generation time, freeing up IT resources for more strategic initiatives. The empowerment of business users will drive data-driven culture and improve overall business outcomes.