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Scalable WordPress Development & Ongoing Support for Social Impact Agency

beetroot

Non-profit

Challenges with External Development & Scalability

Briteweb experienced unsatisfactory results working with an external development company, leading to slow ticket processing and project delivery times. They require a reliable partner capable of handling varying project loads and providing consistent, high-quality development services to support their growing business.

About the Client

Briteweb is a social impact agency specializing in branding, digital, and marketing solutions for nonprofits, foundations, and purpose-driven companies. They require reliable and scalable WordPress development and ongoing support.

Project Goals

Improve ticket processing efficiency by X%
Reduce project delivery time by Y%
Ensure consistent high-quality WordPress development
Establish a scalable development capacity to handle fluctuating project demands
Maintain a strong partnership with a development provider aligned with Briteweb's values

Core System Functionalities

Ticket Management System: Track, prioritize, and manage incoming requests efficiently.
Project Tracking: Monitor project progress and ensure on-time delivery.
WordPress Development: Build, maintain, and customize WordPress websites.
Integration Capabilities: Seamlessly integrate with other necessary systems (e.g., CRM, marketing platforms).
Scalable Development Capacity: Ability to increase or decrease developer resources based on project volume.

Preferred Technologies

WordPress

PHP

JavaScript

Vue.js

Sage Starter Theme (Roots Stack)

Required Integrations

CRM system (e.g., Salesforce, HubSpot)
Marketing Automation platforms (e.g., Mailchimp, Marketo)

Non-Functional Requirements

Scalability: System must scale to accommodate increasing project volume.
Performance: Fast loading times and efficient resource utilization.
Security: Robust security measures to protect client data.
Reliability: Consistent and dependable development services.
Maintainability: Code should be well-documented and easy to maintain.

Expected Business Impact

By improving ticket processing and project delivery times, and scaling development capacity, Briteweb anticipates significant cost reductions, increased client satisfaction, and the ability to take on more projects, ultimately contributing to the agency's growth and sustainability.