Scalable End-to-End Order Processing and Fulfillment Platform for Energy Equipment Suppliers

The client faces complexities due to multiple order intake sources, diverse customer types, and customized fulfillment processes across various regions and markets. They require a unified system for order management that can scale with international growth, ensure data integrity, and provide localized experiences while meeting strict security, usability, and compliance standards.

A large-scale global organization specializing in developing and deploying energy infrastructure solutions, including electric vehicle charging stations, aiming to create a net zero carbon future by 2050.

• Establish a single source of truth system for all order intake, processing, and management activities.
• Enable rapid onboarding of B2B resellers and support high-volume order processing, targeting thousands of orders daily.
• Automate workflows to reduce manual intervention and operational costs, with an anticipated savings of several million currency units.
• Integrate sales, marketing, and service functions into a unified platform to enhance operational efficiency and customer engagement.
• Implement automated credit pre-qualification, customer interactions via chatbots/knowledge bases, and personalized marketing automation.
• Facilitate data-driven decision-making through comprehensive dashboards and analytics.
• Support compliance with localized regulations and secure data handling within a multicloud environment.

• A centralized 'System of Truth' for all orders, workflows, delivery, and installation statuses.
• Dynamic, rules-based order entry and fulfillment workflows tailored for private individuals, resellers, fleet operators, and government entities.
• Custom localization engine ensuring data accuracy and regional syntax compliance.
• Microservices architecture supporting scalability and modular updates.
• Headless Content Management System (CMS) for flexible content delivery.
• Automated credit prequalification and customer validation processes.
• Integrated chatbot and knowledge base for automated customer support.
• Marketing automation modules for direct B2C opportunity management.
• Real-time dashboards for operational monitoring and decision support.

• CRM platform for order intake and management
• Payment and credit pre-qualification systems
• Chatbot and AI-powered customer support tools
• Marketing automation platforms
• Regional government compliance and localization services

• High scalability to support thousands of orders per day with minimal latency
• Robust security and data privacy compliance across multiple regions
• System availability and fault tolerance for 24/7 operations
• Data integrity and localization accuracy
• Cost-effective cloud hosting balancing operational expenses between AWS and Azure

The project aims to enable the client to support rapid international expansion, streamline order processing workflows, and significantly reduce operational costs, with an estimated savings ranging from several million to tens of millions of currency units annually. Enhanced automation, centralized data management, and scalable infrastructure are expected to improve operational efficiency, customer experience, and revenue growth.