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Rapid user growth caused scalability issues in Python/PHP-based SaaS platform, leading to degraded performance, poor user experience, and declining retention rates. Competitive imitation further increased customer churn.
SaaS provider automating accounting processes for small and medium enterprises (SMEs)
Improved user retention through enhanced performance, ability to handle 10x traffic growth, reduced operational costs through optimized resource usage, and strengthened market position through feature differentiation.