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Scalability and Enhancement of Emergency Communication Platform with Omni Expertise
  1. case
  2. Scalability and Enhancement of Emergency Communication Platform with Omni Expertise

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Scalability and Enhancement of Emergency Communication Platform with Omni Expertise

newxel.com
Information technology

Team Scaling and Skillset Enhancement

Carbyne experienced a need to rapidly scale its development team and strengthen its capabilities, particularly in real-time communication (RTC) technologies, to meet growing demand and enhance platform features. Challenges included finding developers with specific expertise (RTC engineers) and adapting to remote work environments, including those with potential security and logistical difficulties.

About the Client

Carbyne is a cutting-edge technology company specializing in emergency response solutions. They develop and provide innovative cloud-native communications platforms for mission-critical contact centers, focusing on public safety and crisis management.

Project Goals

  • Expand the Carbyne development team with diverse skillsets.
  • Enhance the platform's omni-channel communication capabilities.
  • Improve the efficiency and effectiveness of emergency response workflows.
  • Maintain a high level of developer retention and loyalty.
  • Ensure the security and reliability of the communication platform.

Core Functionalities

  • Real-time communication capabilities (voice, video, chat).
  • Omni-channel support (integration with various communication channels).
  • Enhanced platform security and reliability.
  • Improved workflow automation for emergency responders.
  • Advanced analytics and reporting.

Preferred Technologies

Java
Scala
Angular
Real-time communication technologies (RTC)

Required Integrations

  • Integration with existing Carbyne platform components.
  • Potential integration with external emergency services systems.
  • Integration with communication channels (e.g., SMS, phone).
  • Integration with data analytics platforms.

Non-Functional Requirements

  • Scalability to accommodate growing user base and data volume.
  • High performance and low latency for real-time communication.
  • Robust security measures to protect sensitive data.
  • High availability and reliability.
  • Maintainability and extensibility of the codebase.

Business Impact

Successful completion of this project will enable Carbyne to rapidly scale its operations, enhance its platform's capabilities, improve emergency response efficiency, and solidify its position as a leading provider of cloud-native communications solutions. The project will also contribute to maintaining a positive and productive work environment for its development team, leading to increased retention and innovation.

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