Revamping a Mobile Water Management Application to Enhance User Experience and Ratings

A major water management solutions provider launched a mobile application with inadequate expertise and flawed project approach, resulting in poor user engagement, low ratings (~1.5 on iOS and Android), and potential reputational risk. The application lacked optimal UX/UI design and functional/non-functional quality standards, necessitating urgent remediation to restore credibility and user satisfaction.

A global provider of water management and plumbing solutions delivering diverse products across residential, industrial, municipal, and commercial sectors.

• Achieve significantly higher user ratings (targeting at least 4.5 on iOS and 4.3 on Android) through targeted design and performance improvements.
• Resolve existing bugs and enhance app stability and responsiveness.
• Establish a robust testing framework including manual and automated testing for continuous quality assurance.
• Implement comprehensive UX/UI enhancements to improve user engagement and ease of use.
• Ensure the app's technical architecture supports scalability, security, and high-performance standards to handle diverse global users.

• Intuitive user interface with enhanced navigation and visual elements for improved usability.
• Functional modules for monitoring water flow, quality metrics, and system controls.
• Bug tracking and resolution system integrated with continuous testing processes.
• Backend integration for real-time data synchronization and management.
• Automated testing frameworks for ongoing quality assurance.
• Performance dashboards and analytics to monitor app health and user engagement.

• Backend systems for real-time water data management
• User authentication and security services
• Third-party analytics and performance monitoring tools

• High responsiveness with minimal latency
• Scalability to support a growing global user base
• Security standards for sensitive data handling
• Device compatibility across a wide range of hardware and OS versions
• High availability and minimal downtime

By addressing core deficiencies and implementing a user-centric design, the project aims to elevate the mobile application's user ratings to over 4.5 on iOS and 4.3 on Android, significantly improving user satisfaction, engagement, and the company's reputation. Additionally, establishing automated testing and performance monitoring will reduce future bugs and downtimes, supporting sustained digital growth and customer trust.