This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Rapid Development of Online Customer Service Platform

scalosoft.com

Information technology

Business services

Challenge

The client required a rapid expansion of their PHP development team to meet the tight deadline for building a comprehensive online customer service platform for a major energy provider. Existing internal resources were insufficient to achieve the project timeline.

About the Client

A leading IT services company in Poland and Central Eastern Europe, specializing in software development and IT solutions.

Objectives

Quickly scale the PHP development team to full velocity within a short timeframe.
Deliver a fully functional online customer service platform by the established deadline.
Ensure efficient onboarding and knowledge transfer for new team members.
Establish a sustainable and scalable team development process.

Functional Requirements

Customer account management (profile updates, password resets)
Support ticket submission and tracking
Comprehensive knowledge base with FAQs and troubleshooting guides
Live chat functionality for real-time customer support
Integration with existing CRM and ticketing systems
Reporting and analytics dashboards

Preferred Technologies

PHP

Required Integrations

CRM system (e.g., Salesforce, Dynamics 365)
Ticketing system (e.g., Zendesk, ServiceNow)

Non-Functional Requirements

Scalability to handle a large volume of users and transactions.
High performance and responsiveness.
Robust security measures to protect customer data.
Reliable and stable platform operation.

Expected Business Impact

Successful project completion will enable the energy provider to offer a superior customer service experience, leading to increased customer satisfaction, reduced support costs, and improved operational efficiency. The rapid team ramp-up ensures timely delivery and minimizes potential revenue loss.