Proactive Chargeback Prevention and Automated Dispute Management Platform

The client faces significant chargeback-related issues, including high operational workload due to manual dispute resolution, delayed dispute alerts, and risk of revenue loss. Existing processes lack real-time detection and automated refund capabilities, making it difficult to stay ahead of potential chargebacks and maintain merchant credibility.

A large mid-market enterprise involved in online transactions and digital payments, seeking to automate chargeback handling to reduce revenue loss and operational costs.

• Achieve real-time detection and prevention of chargebacks through integrated alert systems
• Automate refund and dispute handling processes to reduce manual operational workload
• Enhance data accuracy and reporting capabilities for better decision-making
• Develop scalable architecture to accommodate increasing transaction volume
• Reduce financial losses associated with chargebacks by at least 75%
• Identify up to 90% of potential disputes before disputes escalate
• Improve customer satisfaction through timely notifications and efficient dispute resolution

• API integrations with leading chargeback alert providers (e.g., Ethoca, Verifi) for realtime dispute alerts
• Secure direct access to alert data via SFTP or equivalent protocols
• Custom API integrations with various payment processors such as Stripe, Shopify, Braintree to automate refunds
• Dynamic billing engine that adjusts pricing based on chargeback volume and scale
• Realtime notification system via email, Slack, and in-platform messaging for merchants and support teams
• Self-service onboarding for merchants with step-by-step tutorials and intuitive interface
• Admin panel for support teams to manage alerts, resolve disputes, and configure integrations
• Scalable architecture supporting high-volume alert processing and enterprise-grade integrations
• Built-in fraud prevention measures within billing and refund processes

• Chargeback alert providers such as Ethoca and Verifi for real-time dispute alerts
• Payment processors including Stripe, Shopify, Braintree, Chargebee for refund automation
• Secure alert data transfer protocols (e.g., SFTP)
• Advanced notification channels (email, Slack, in-platform alerts)

• Ability to process high-volume dispute alerts with minimal latency
• Achieve 90% accuracy in identifying potential chargebacks before disputes escalate
• Automatically refund up to 75% of identified transactions
• Ensure platform reliability with high availability and fault tolerance
• Maintain compliance with relevant security standards (e.g., GDPR, PCI DSS)
• Enable seamless onboarding and integration for new merchants with minimal downtime

Implementation of the platform aims to proactively prevent chargebacks, automate dispute resolution, and reduce financial losses by at least 75%. The system will identify nearly 90% of disputes before escalation, significantly decrease operational workload, and improve merchant satisfaction. Its scalable architecture ensures readiness for transaction volume growth, supporting future expansion and enhanced reporting accuracy.