Platform Modernization for Scalable Community Engagement in Social Care

The organization’s existing legacy system relies heavily on outdated code and fragmented third-party integrations, leading to significant scalability limitations, difficulty integrating advanced features such as real-time communication and streaming, and reduced flexibility to adapt to evolving client needs. This hampers their ability to expand their services to more communities and enhance user engagement effectively.

A mid-sized social services organization aiming to expand its digital platform to better serve residents, families, and volunteers across multiple regions.

• Develop a comprehensive, scalable digital platform capable of supporting growth into new markets and regions.
• Integrate diverse digital services into a unified, user-friendly system to streamline operations and improve community engagement.
• Implement features such as activity scheduling, role-based access control, content submission, and communication tools.
• Facilitate seamless streaming, messaging, and memory recall services to enhance user experience.
• Enable stakeholders, including staff, volunteers, residents, and families, to interact through meaningful, personalized digital interactions.
• Achieve increased user engagement metrics, aiming for a 40% growth in community participation.
• Ensure high satisfaction levels among users and support expansion to over 100 communities.

• Unified activity calendar linking all community events and expanding to municipality or national levels.
• Role-based access control to manage permissions for administrators, staff, volunteers, and families.
• Digital content submission for residents, families, and partners to upload photos, videos, and updates.
• Customizable activity templates to enable staff and volunteers to plan and adapt events efficiently.
• Volunteer registration and matching system to connect volunteers with suitable activities based on interests and skills.
• Family engagement portal for residents’ families to view profiles, share greetings, and stay connected.
• Seamless communication channels, including live streaming and messaging capabilities, to facilitate real-time interactions.

• Streaming services for real-time communication
• Content management and upload tools
• Memory recall or reminder services
• Third-party scheduling and engagement modules

• Scalable architecture supporting expansion to over 100 communities with high user loads.
• Responsive, device-agnostic user interfaces accessible from desktops, tablets, and mobiles.
• Secure role-based access control to protect sensitive user information and platform functionalities.
• High performance, ensuring minimal latency for streaming and real-time interactions.
• Maintainability and flexibility for continual feature enhancement and system updates.

The modernization project aims to significantly enhance community engagement and operational efficiency. Expected outcomes include a 40% increase in user participation, smooth support for future growth into over 100 communities, and improved stakeholder satisfaction. The new platform will enable the organization to adapt rapidly to evolving community needs, foster meaningful interactions, and support scalable service delivery, ultimately positioning it as a leader in digital social care solutions.