Platform Modernization and Data Architecture Overhaul for a Large-Scale Fitness Management System

The organization operates a decades-old software platform built on outdated technologies, which hampers performance, user experience, and scalability. Its complex architecture, outdated database, and unsupported frameworks constraint UI redesigns, feature enhancements, and integration capabilities. Additionally, the existing on-premise infrastructure reduces resilience and complicates maintenance, limiting the company's ability to support growth and modern member engagement strategies.

A large, established fitness organization with hundreds of locations and millions of members across North America, relying on an aging legacy platform to manage operations, memberships, and location services.

• Transition the platform from legacy frameworks to a modern, scalable technology stack while preserving core functionalities.
• Redesign the user interface to be a fast, intuitive single-page application aligned with current UX best practices.
• Optimize and modernize the underlying database to support efficient data processing and future data-driven features.
• Migrate hosting infrastructure from on-premise to cloud-based environment to improve resilience and scalability.
• Enable flexible configuration of customer support features stored in a database, with options for AI-powered chatbots and dynamic content management.
• Implement robust monitoring and error management systems to proactively identify and address issues related to request handling and system failures.
• Update development workflows by integrating modern version control and collaboration tools aligned with industry standards.

• Migration of legacy code to modern frameworks, preserving support for existing features.
• Single-page application (SPA) architecture for improved performance and seamless navigation.
• Database optimization and migration to support faster request processing and data integrity.
• Cloud hosting deployment to increase system resilience and scalability.
• Configurable customer support module with dynamic question and answer management stored externally, ideally in a portal like SharePoint or similar.
• Error monitoring and alerting system for contact form processing failures, capable of notifying support teams proactively.
• Location-based search functionality with bug fixes and UI enhancements for accurate gym location results.
• Integration of automated support features, including potential AI chatbots for real-time customer engagement.

• Cloud-based databases (e.g., SharePoint or equivalents) for content and configuration management
• AI-powered chatbot platforms for future support enhancements
• Monitoring and alerting tools for error detection and notification
• Existing location-based services and mapping APIs to ensure accurate search results

• System should support rapid load times with seamless page transitions in under 2 seconds.
• Platform must be scalable to handle millions of users without degradation.
• High availability architecture to ensure 99.9% uptime post-migration.
• Data security and compliance with relevant standards for user and business data.
• Maintainability and ease of update through modular architecture and comprehensive documentation.

The platform modernization is expected to significantly improve system performance, user engagement, and operational resilience. Aims include reducing page load times, achieving 99.9% system uptime, and enabling easier content updates. These enhancements will support the client's growth objectives, facilitate innovative features such as AI-powered support, and provide scalable infrastructure to accommodate an expanding member base and increasing geographic footprint.