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Next-Generation Mobile Ticketing System Enhancement with Multilingual Support and Season Tickets
  1. case
  2. Next-Generation Mobile Ticketing System Enhancement with Multilingual Support and Season Tickets

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Next-Generation Mobile Ticketing System Enhancement with Multilingual Support and Season Tickets

oxagile.com
Logistics
Information technology
eCommerce

Legacy System Limitations and Scalability Challenges

The existing ticketing system experiences performance degradation under peak loads, frequent database freezes requiring reboots, and slow implementation cycles for new features. These issues disrupt passenger ticket purchases, cause revenue losses for transport partners, and hinder market expansion efforts.

About the Client

Leading German provider of IT solutions for public transport, specializing in mobile ticketing and fare collection systems

Modernization and Expansion Goals

  • Implement multilingual support for expanded regional adoption
  • Introduce season ticket functionality with dynamic pricing models
  • Redesign web and mobile interfaces for enhanced user experience
  • Automate onboarding process for new transport company integrations
  • Double transaction capacity to 80,000+ tickets per day

Core System Enhancements

  • Multilingual interface with regional content customization
  • Digital season ticket issuance with auto-renewal options
  • Real-time fare calculation engine with dynamic pricing rules
  • Automated transport company onboarding workflow
  • Enhanced conductor validation app with offline capabilities
  • Business intelligence dashboard with predictive analytics

Technology Stack Requirements

Java/Spring framework
Docker containerization
AWS cloud infrastructure
React Native for cross-platform mobile apps
MySQL/Redis database ecosystem
RESTful API architecture
Git-based CI/CD pipelines

System Integration Needs

  • Third-party payment gateways (credit card, mobile money)
  • Existing transport company backend systems
  • Public transport timetable APIs
  • Fraud detection services
  • User identity verification platforms

Operational Requirements

  • 99.99% system availability during peak hours
  • Support for 100,000+ concurrent users
  • End-to-end encryption for payment transactions
  • Sub-200ms response time for critical operations
  • Automated scaling during traffic spikes
  • Compliance with GDPR and PCI-DSS standards

Strategic Business Impact

The enhanced platform is projected to increase market share by 15-20%, support 2x transaction volume growth, reduce new partner onboarding time by 70%, and enable rapid feature deployment cycles. This will position the client as a market leader in European public transport digital solutions while improving passenger satisfaction scores by 30% through seamless ticketing experiences.

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