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National Insurance & Social Benefits System Modernization

scalosoft.com

Government

Operational Inefficiencies & Legacy System Challenges

The NSSA currently relies on manual processes and outdated legacy software for managing national insurance and social benefit programs. This results in slow request processing times, delayed benefit payments, difficulties in workflow management, and limited collaboration between stakeholders. The existing infrastructure struggles to handle the demands of a large-scale operation, hindering timely service delivery and overall operational efficiency.

About the Client

A national government agency responsible for the administration of national insurance programs, social benefits, and related initiatives, serving a large population with diverse needs.

Project Goals

Automate key processes related to benefits, social assistance, and program management.
Improve system performance and scalability to handle increasing data volumes and user traffic.
Enhance collaboration and information sharing among different government departments and stakeholders.
Modernize the agency's IT infrastructure to support future growth and innovation.
Improve the efficiency of request processing and benefit payment cycles.

System Functionality

Electronic data exchange platform for statutory documents
Automated processing of benefit applications and claims
Real-time access to entity accounts and benefit status
Workflow management system for approvals and task assignments
Reporting and analytics dashboards for performance monitoring
Secure user authentication and authorization
Integration with existing SAP system.

Technology Stack

Java

Spring Boot

Angular

PostgreSQL

REST APIs

Docker

Kubernetes

Selenium

JSON

UML

External System Integrations

SAP System

Non-Functional Requirements

Scalability to handle a large number of users and transactions
High availability and reliability
Strong security measures to protect sensitive data
Performance optimization for fast response times
Maintainability and ease of future upgrades

Expected Business Impact

Successful implementation of this project is expected to significantly improve the NSSA's operational efficiency, resulting in faster processing times, reduced administrative costs, enhanced service delivery, and improved citizen satisfaction. The modernized system will also enable better data-driven decision-making and support the agency's strategic goals.