Modernizing Live Shipment Status Tracking Portal for Enhanced Customer Experience

The client currently relies on an outdated customer portal built with legacy technology, which lacks real-time status updates, a user-friendly interface, and seamless data access. Critical transactional data stored in an older Database Management System (DBMS) impairs the ability to provide customers with a transparent and modern digital experience, resulting in diminished customer satisfaction and operational inefficiencies.

A mid-sized logistics provider specializing in freight and cargo transportation, aiming to improve customer visibility and control through digital transformation.

• Implement a contemporary web-based portal providing a combined view of customer accounts and shipment status.
• Enhance usability through an intuitive graphical user interface compatible across multiple browsers such as Chrome, Internet Explorer, and Firefox.
• Leverage existing backend infrastructure to maintain data integrity while integrating new presentation layers.
• Enable real-time, transparent tracking of shipments, bookings, and purchase orders to improve customer engagement.
• Develop reporting functionalities for performance, activity, and shipment details, accessible via email or dashboard.

• A unified, graphical web interface displaying shipment, booking, and order information in real-time.
• Responsive UI built with HTML5, Angular, CSS3, Bootstrap, and jQuery for enhanced usability and compatibility.
• API-based integration with legacy DBMS to ensure seamless data access without disrupting existing systems.
• Secure data exchange protocols for EDI communications, supporting up to 10,000 transactions per day.
• Deployment on enterprise-grade application servers such as IBM WebSphere or equivalent cloud-native platforms.
• Automated report generation including performance, activity, carrier, destination, and shipment-specific insights, shareable via email.

• Legacy IBM DB2 Database Management System for transactional data access
• Existing EDI systems for secure data exchange
• Email systems for report sharing
• Third-party logistics and carrier systems for activity and performance data

• System scalability to handle high volume transaction loads exceeding 10,000 updates daily
• High availability with targeted uptime levels
• Cross-browser compatibility (Chrome, IE, Firefox)
• Data security compliant with industry standards for secure data exchange
• Responsive design for seamless access across devices

The implementation of the modernized, real-time shipment status portal is expected to significantly improve customer satisfaction by providing transparent, current shipment information. It aims to increase operational efficiency, reduce customer inquiries, and support the company's growth objectives. Anticipated benefits include enhanced user engagement, improved data accessibility, and the ability to generate detailed operational reports, leading to better decision-making and competitive advantage.