Modernizing Legacy Insurance Application for Enhanced Customer Experience and Operational Efficiency

An established insurance MGA is operating with a 16-year-old desktop application built on unsupported technology, facing limitations in accommodating evolving business requirements. The system's siloed architecture, poor integration capabilities, limited reporting, and deployment challenges hinder responsiveness and scalability. The existing UI is outdated, requiring modernization to support web functionality, improve user experience, automate processes, and enable remote and distributed team collaboration.

A large managing general agent specializing in custom insurance coverage with a focus on risk assessment, policy management, and client servicing, seeking to upgrade legacy systems to improve agility, customer experience, and operational efficiency.

• Replace legacy desktop application with a modern web-based platform supporting web functionality similar to existing screens.
• Automate risk assessment, quote generation, and statutory charge calculations to enable instant responses to customer inquiries.
• Implement endorsement management features for seamless policy item additions/removals with real-time premium updates.
• Develop customizable reporting capabilities for end-users, enabling easy generation and export of business analytics reports.
• Integrate email communication and document generation capabilities to streamline customer correspondence.
• Improve deployment processes and maintainability through modernization, reducing delays and enhancing scalability.
• Achieve performance improvements, targeting at least a 40% increase in operational efficiency.

• Intuitive user dashboard with instant quote generation and risk assessment automation.
• Policy endorsement interface allowing item addition/removal with immediate premium recalculation.
• Custom report generation module supporting export to Excel and Word formats.
• Integration of email and document generation tools for seamless customer communication.
• Migration support from existing desktop screens with minimal training needs.
• Support for statutory charges computation and policy detail management.
• Multiple user roles and permissions to ensure secure access control.

• Email service integration for correspondence automation
• Document generation tools for quote letters
• Existing policy management systems or databases for data migration
• Accountant/statutory calculation modules for charges

• System scalability to support growing user base and data volume
• Performance targets achieving at least a 40% efficiency gain
• High availability with minimal downtime
• Secure authentication and authorization mechanisms
• User-friendly interface minimizing training time
• Compliance with data security and privacy standards

The new application is expected to significantly enhance customer experience by enabling instant quote generation and real-time policy updates. Automation of tasks is projected to improve operational efficiency by approximately 40%, reduce deployment delays, and support easy extension with new business functions. The integrated reporting and communication tools will empower end-users with better insights and communication capabilities, ultimately driving faster response times, increased customer satisfaction, and scalable growth.