Modernizing Document Delivery and Fax Integration for Healthcare Providers

An enterprise healthcare provider relies on legacy document delivery systems, including outdated fax functionalities built on obsolete technologies, which result in lost or delayed reports, impacting patient care and operational efficiency. The current system is based on unsupported Silverlight technology, risking security and performance issues, and requires modernization to ensure seamless, secure communication of critical health information.

A mid to large-sized healthcare technology provider specializing in enterprise-level document management and communication solutions for hospitals and clinics.

• Update and modernize the existing healthcare document delivery platform to utilize current web technologies, ensuring support and security.
• Implement a flexible web interface for managing fax operations within healthcare organizations.
• Enable creation, sending, and management of recipient contacts and tracking the status of fax transmissions.
• Integrate the new fax functionalities smoothly with existing systems to provide real-time data and operational continuity.
• Eliminate dependency on legacy technologies to reduce security vulnerabilities and technical disruptions.

• A modern web interface built with current technologies (e.g., Angular) for managing fax communications and document delivery.
• Integration of existing fax functionalities to ensure backward compatibility during migration.
• Features for creating, editing, and managing recipient contact lists and delivery statuses.
• Real-time monitoring and reporting of fax transmission statuses and logs.
• Secure data handling and compliance with healthcare security standards (e.g., HIPAA).

• Existing legacy fax processing modules to support backward compatibility during transition
• Healthcare information systems for data exchange and synchronization
• Security and authentication systems to ensure data privacy

• High reliability and availability to prevent lost transmissions
• Scalability to accommodate increasing volume of documents and faxes
• Performance benchmarks demanding real-time tracking and updates
• Data security in compliance with healthcare regulations

The upgraded system is expected to reduce lost or delayed reports significantly, thereby enhancing patient care quality. It will streamline document delivery processes, support large-scale high-volume report automation for healthcare providers, and improve operational efficiency through secure, seamless communication channels, aligning with industry standards for security and reliability.