Modernized Multi-Platform Booking System for Indoor Sports Facility Chain

Recreation

Challenges Faced by Indoor Sports Facility Operators in Booking System Management

The client requires a flexible, scalable platform to enhance their booking system and overall user experience across iOS, Android, and web platforms. Current workflows need to be preserved while integrating third-party tools, maintaining operational consistency by keeping existing backend systems, and supporting future business growth.

About the Client

A growing indoor sports facility chain specializing in high-tech indoor golfing experiences, seeking to improve booking efficiency, user engagement, and operational scalability across mobile and web platforms.

Goals for Developing a Scalable and User-Centric Booking Platform

Implement a modern, intuitive multi-platform application enabling seamless booking for indoor sports activities.
Retain existing backend infrastructure to ensure business continuity and operational consistency.
Enable integration with third-party tools such as payment gateways and access control systems.
Support scalable growth for increasing user base and new feature development.
Increase user engagement and satisfaction through personalized features and simplified workflows.

Core Functional Features for the Indoor Sports Booking System

Automated facility access activation upon booking, enabling contactless entry for users.
User tagging and personalization, offering VIP discounts, extended booking windows, and tailored policies.
Multiple booking options for various activity types or bay categories.
Interactive calendar with gesture-based navigation for flexible time management.
Social sharing capabilities to invite friends or colleagues to bookings.
Secure payment integration to handle transactions, refunds, and transaction history.

Preferred Technologies and Architectural Approaches

Cross-platform development framework (e.g., Flutter) for consistent experience across iOS, Android, and web.

Backend integration preserving existing systems (e.g., Zoho Creator or equivalent).

Use of scalable cloud services for future growth and feature scaling.

Essential External System Integrations

Payment gateway (e.g., Stripe) for secure transaction processing.
Access control systems for automated facility entry.
Third-party tools for user engagement and marketing if applicable.

Non-Functional System Requirements

System scalability to support increasing user volumes and bookings.
High performance to ensure quick load times and smooth interactions.
Security measures to protect user data and payment information.
Reliability with minimal downtime to support 24/7 operations.

Projected Business Benefits and Growth Enablement

The new platform aims to enhance user engagement through an intuitive, seamless experience resulting in increased downloads (targeting significant growth from current benchmarks), streamlined operations, and improved customer satisfaction. The scalable system is designed to support continued business expansion and feature development, thereby positioning the client for sustained market growth.