Modernized Mobile Ticketing System for Public Transport with Enhanced Performance and Features

The client’s existing ticketing platform, deployed over a decade ago, struggles under peak loads with frequent database freezes requiring system reboots. This results in disrupted ticket purchases, passenger dissatisfaction, and revenue loss. Additionally, the outdated system hampers rapid development and deployment of new features such as new ticket types, multimodal services, or additional payment options, limiting the client's market competitiveness.

A leading transportation service provider operating across multiple regions, managing extensive passenger and freight operations, seeking to upgrade its legacy ticketing and fare collection systems to improve reliability, scalability, and customer experience.

• Reengineer and optimize the existing ticketing platform to significantly improve backend robustness and performance, aiming to double transaction capacity to over 40,000 transactions daily.
• Implement scalable architecture supporting high load conditions and seamless high availability.
• Enhance system flexibility to enable swift integration of new features such as multi-language support, season tickets, and payment options.
• Develop comprehensive mobile and web applications providing users with easy trip planning, fare calculation, favorite routes, payment processing, ticket management, and notifications.
• Create a secure barcode-based ticketing mechanism with encryption for fraud mitigation and compliance.
• Build management portals for transport providers to monitor sales, manage routes, and analyze business intelligence data efficiently.

• Trip cost calculator allowing users to estimate fare based on selected routes and options.
• Ability for users to save favorite routes for quick booking.
• Support for multiple payment methods including credit card, bank transfer, and mobile credit.
• Advanced fare management capabilities for transport operators, including fare rules and dynamic pricing.
• Robust user administration panel for managing customer accounts and access rights.
• Provision of detailed timetable and service information for trip planning.
• Generation of secure 2D barcode tickets encrypted with SAM-based technology.
• Mobile and web applications compatible with iOS, Android, and desktop browsers.
• Backend support for high transaction volumes and rapid feature deployment.
• Integration APIs for third-party partner systems and payment gateways.

• Payment gateway systems for processing multiple payment options
• Transport operator management systems for schedule and ticket validation
• Third-party analytics and business intelligence tools
• Barcode scanner hardware interfaces for ticket validation
• User identity verification services if needed for secure sign-in

• System must support at least 40,000 transactions per day with consistent performance.
• High availability architecture to ensure 99.9% uptime.
• Data encryption for secure payment and ticket validation using 2D barcode encryption modules.
• Scalability to support future feature expansion like multi-language support and new ticket types.
• Compliance with relevant security standards and data privacy regulations.

The new ticketing system is expected to significantly enhance operational reliability, with a projected doubling of transaction capacity, thereby reducing downtime and disruptions. The improved infrastructure will enable rapid deployment of new features, facilitate expansion into new markets, and improve passenger satisfaction and engagement. Overall, these enhancements aim to increase market share, generate additional revenue streams through flexible fare and partnership options, and strengthen competitive positioning in the transportation industry.