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Modernization of Technical Documentation Management System Using DITAworks for a Manufacturing Enterprise
  1. case
  2. Modernization of Technical Documentation Management System Using DITAworks for a Manufacturing Enterprise

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Modernization of Technical Documentation Management System Using DITAworks for a Manufacturing Enterprise

instinctools.com
Manufacturing
Energy

Challenges with Legacy DITA-Based Documentation System

The client faced inefficiencies in technical documentation management due to limited content reuse, basic metadata functionality, poor search capabilities, absence of translation status tracking, and inability to isolate content edits without system-wide impacts. These issues hindered operational efficiency and increased costs.

About the Client

A large enterprise producing sophisticated control solutions for decentralized power production, marine, and wind turbine systems requiring scalable technical documentation management.

Key Goals for Documentation System Modernization

  • Digitize and centralize technical documentation management
  • Accelerate document-related operations by 14%
  • Reduce translation costs by 11%
  • Enhance content reuse and customization capabilities
  • Ensure compliance with ISO 9001:2015 and ISO 27001:2022 standards

Core System Functionalities and Features

  • Automated content migration from legacy DITA CCMS
  • Advanced content reuse mechanisms (keywords, context variables, map components)
  • Customizable metadata and taxonomy framework for search optimization
  • Integrated translation status analyzer
  • Role-based access control and audit history tracking
  • Multi-processor publishing (DITA Open Toolkit, XMLmind)
  • Indirect linking for content integrity maintenance

Technology Stack and Hosting Requirements

DITAworks Webtop
oXygen™ XML Editor
Digital Ocean (cloud hosting)
XML-based DITA standard

System Integration Needs

  • Enterprise content management systems
  • Translation management platforms
  • Internal product lifecycle management (PLM) tools

Non-Functional System Requirements

  • ISO 27001-compliant data security
  • High-performance content publishing (sub-1-second latency for critical documents)
  • Scalable architecture for 50+ concurrent users
  • Customizable UI for enterprise branding
  • Disaster recovery and data backup protocols

Expected Business Outcomes

The implementation is projected to reduce documentation management overhead by 14%, lower translation costs by 11%, and improve content reuse efficiency through advanced taxonomy-driven search. Enhanced security and compliance will mitigate data risks while supporting seamless integration with existing enterprise workflows.

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