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Existing loan application process suffers from low conversion rates due to an unintuitive interface, complex multi-step forms causing user drop-off, lack of mobile optimization, and absence of post-loan management capabilities. The system requires modernization to meet GDPR compliance while maintaining ease of use.
German banking institution specializing in student loan products with a focus on career development support
Projected 40-60% increase in completed loan applications through optimized UX, 30% reduction in support requests via improved form validation, and enhanced customer retention through comprehensive post-loan management tools. Educational portal expected to increase user engagement by 50% while maintaining full regulatory compliance.