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Modernization of Student Loan Application Process with Integrated Financial Management Platform
  1. case
  2. Modernization of Student Loan Application Process with Integrated Financial Management Platform

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Modernization of Student Loan Application Process with Integrated Financial Management Platform

teacode.io
Financial services
Education

Current Loan Application Challenges

Existing loan application process suffers from low conversion rates due to an unintuitive interface, complex multi-step forms causing user drop-off, lack of mobile optimization, and absence of post-loan management capabilities. The system requires modernization to meet GDPR compliance while maintaining ease of use.

About the Client

German banking institution specializing in student loan products with a focus on career development support

Strategic Project Goals

  • Increase online loan application conversion rates by 40%
  • Implement secure, mobile-first digital contract signing workflow
  • Develop comprehensive loan management dashboard for borrowers
  • Create educational resource portal to support student career development
  • Ensure full GDPR compliance with passwordless authentication

Core System Capabilities

  • Progressive, mobile-optimized loan application forms with real-time validation
  • Multi-channel notification system for form completion reminders
  • Biometric ID verification integration with IDnow
  • Digital document signing with version control
  • Personalized loan management dashboard with payment tracking
  • Content management system for educational resources (videos, articles)
  • Passwordless authentication via email link (Cognito implementation)

Technology Stack Requirements

AWS cloud infrastructure (RDS, Cognito)
React/Node.js frontend architecture
Contentful with MUX for media management
Yup validation library
Customer.io notification engine

Third-party System Integrations

  • IDnow identity verification API
  • Customer.io email campaign platform
  • AWS RDS database connectivity
  • Contentful CMS with MUX video processing
  • Secure document signing API

Operational Requirements

  • GDPR-compliant data handling and storage
  • 99.9% system uptime SLA
  • Sub-2s page load performance metrics
  • Role-based access control (RBAC)
  • Cross-device responsive design

Expected Business Outcomes

Projected 40-60% increase in completed loan applications through optimized UX, 30% reduction in support requests via improved form validation, and enhanced customer retention through comprehensive post-loan management tools. Educational portal expected to increase user engagement by 50% while maintaining full regulatory compliance.

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