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Modernization of End-User Documentation Platform
  1. case
  2. Modernization of End-User Documentation Platform

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Modernization of End-User Documentation Platform

jalasoft.com
Information technology
Business services
eCommerce

Documentation Inefficiencies

Outdated documentation systems causing excessive maintenance costs, poor user experience, and delays in product updates. Legacy platform lacks modern features and integration capabilities.

About the Client

Software product company requiring scalable documentation solutions

Modernization Goals

  • Migrate documentation to a user-friendly platform
  • Reduce documentation maintenance costs by 40%
  • Improve end-user accessibility and search capabilities
  • Ensure seamless integration with existing development workflows

Core System Requirements

  • Responsive design for multi-device access
  • Advanced search with contextual filtering
  • Version-controlled content management
  • Interactive API documentation builder
  • User feedback and annotation system

Technology Stack

React-based frontend framework
Node.js content management system
Markdown-based authoring tools
Cloud-native hosting platform
CI/CD pipeline integration

System Integrations

  • Jira for issue tracking
  • Confluence for knowledge base
  • GitHub Actions for version control
  • AWS cloud infrastructure

Quality Attributes

  • 99.9% platform availability
  • Sub-200ms page load times
  • Role-based access control
  • WCAG 2.1 accessibility compliance
  • Horizontal scalability for 10x traffic growth

Business Value

Projected 40% reduction in documentation maintenance costs, 60% faster content updates, and 75% improvement in user satisfaction scores. Enables agile documentation updates aligned with product development cycles.

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