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Modernization of Catalog-Based Retail for Elderly Customers
  1. case
  2. Modernization of Catalog-Based Retail for Elderly Customers

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Modernization of Catalog-Based Retail for Elderly Customers

inoxoft.com
Retail
eCommerce
Consumer products & services

Challenges in Traditional Catalog Retail

The client's reliance on physical catalogs, mail, and phone orders creates inefficiencies in customer engagement, order processing, and data management. The aging demographic (average 70 years) faces accessibility barriers with traditional methods, limiting growth potential and customer satisfaction.

About the Client

Catalog-based retail company targeting elderly customers through direct mail and phone order systems

Objectives for Modernizing Retail Operations

  • Develop a digital platform to complement traditional ordering methods
  • Enhance accessibility for elderly users through intuitive interfaces
  • Integrate catalog distribution with modern e-commerce capabilities
  • Improve customer data analytics for personalized offerings

Core System Requirements

  • Online catalog browsing with high-contrast UI
  • Mobile-optimized order placement with voice input support
  • Seamless integration of phone/mail orders with digital systems
  • Personalized product recommendations based on order history
  • Real-time inventory and order tracking for customers

Technology Stack Preferences

Cloud-based e-commerce platform (AWS/Salesforce Commerce Cloud)
Progressive Web App (PWA) framework
Voice recognition APIs (Google Cloud Speech-to-Text)
Accessible Rich Internet Applications (ARIA) standards

System Integration Needs

  • Legacy CRM system synchronization
  • Payment gateway for secure transactions
  • USPS address validation API
  • Customer analytics dashboard

Non-Functional Requirements

  • WCAG 2.1 Level AA accessibility compliance
  • 99.9% system uptime SLA
  • Multi-factor authentication for security
  • Scalable infrastructure for seasonal traffic spikes

Anticipated Business Impact

Enables 24/7 customer access through modern digital channels while maintaining traditional methods, projected to increase order conversion rates by 30% and reduce processing costs by 40%. Enhanced personalization and analytics will improve customer retention among the elderly demographic by 25% over two years.

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