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Modernization and Platform Expansion for Outdated Digital Billing System
  1. case
  2. Modernization and Platform Expansion for Outdated Digital Billing System

Modernization and Platform Expansion for Outdated Digital Billing System

knubisoft.com
Financial services
Business services

Identified Limitations in Existing Billing System Leading to Low Responsiveness and Reduced Feature Expandability

The client’s current web-based bill payment platform suffers from performance issues, limited scalability, and outdated technologies, which hinder user experience and slow down the integration of new features. Additionally, the inability to deploy a mobile application restricts customer accessibility and convenience.

About the Client

A mid-sized financial technology firm providing digital billing and payment solutions to a broad customer base, seeking to enhance system performance and expand functionalities.

Goals for Upgrading and Extending the Digital Billing Platform

  • Refactor and modernize the legacy web billing system to improve performance, responsiveness, and maintainability.
  • Migrate existing data to updated technology stack ensuring data integrity and usability.
  • Develop a cross-platform mobile application that mirrors web functionality to increase user accessibility and convenience.
  • Implement automated testing frameworks to ensure robust system functioning and facilitate future updates.
  • Reduce system maintenance costs and improve scalability to accommodate future feature expansion and increased user demand.

Core Functionalities and Features for the New Billing Platform

  • System Refactoring and Code Modernization: Upgrade core codebase to latest versions of Node.js and Angular, enabling easier future development and maintenance.
  • Data Migration: Transfer existing billing records and user data with accuracy and data integrity preservation.
  • Automated Testing Suite: Integrate automated unit, integration, and UI testing to verify system stability and performance.
  • Cross-Platform Mobile App: Build a mobile application using React Native to ensure native-like performance on iOS and Android devices.
  • Responsive Web Interface: Develop a modern, user-friendly web interface with optimized response times.
  • Secure Authentication and Authorization: Implement robust security measures to protect sensitive billing data and user privacy.
  • Future-Proof Architecture: Design modular system components to support incremental feature additions.

Preferred Technologies and Architectural Frameworks

Node.js for backend services in latest versions
Angular (modern versions, e.g., Angular 2+) for frontend.
React Native for cross-platform mobile app development.
PostgreSQL for reliable, scalable database management.
Redis for caching and performance optimization.

External and Internal System Integrations

  • Payment gateway systems for processing transactions.
  • Existing customer data storage solutions for data migration.
  • Authentication and security services for user management.
  • Automated testing frameworks and CI/CD pipelines.

Performance, Security, and Maintainability Expectations

  • System response times under 2 seconds for core functionalities.
  • High availability with 99.9% uptime SLA.
  • Data integrity and security compliant with industry standards.
  • Ease of scalability to support a growing user base and feature set.

Projected Business Benefits from System Modernization and Expansion

This project aims to significantly enhance system responsiveness, reducing response times and maintenance overhead. The deployment of a mobile app will increase customer engagement and accessibility, leading to broader market reach. Data migration and automated testing will enable smoother future updates, supporting ongoing innovation, and ultimately increasing revenue opportunities through improved user satisfaction and operational efficiency.

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