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Mobile Staff Engagement Platform for Enterprise Communication

instinctools.com

Retail

Consumer products & services

Communication Challenges in Distributed Workforce Management

The organization struggles with one-way communication between head office and shop floor employees, leading to delayed information dissemination, low staff engagement, and inefficient onboarding processes. Critical business updates and training materials fail to reach non-desk workers effectively, while feedback collection remains slow and fragmented.

About the Client

A large retail organization with distributed non-desk workforce requiring efficient communication and training solutions

Key Project Goals

Establish real-time双向 communication channels
Increase employee engagement through personalized content delivery
Accelerate onboarding processes by 10%+
Enable instant feedback collection and analysis

Core System Capabilities

Real-time broadcast messaging to endpoint devices
Interactive feedback and reaction tracking system
Personalized content delivery engine
24/7 accessible training modules with progress tracking
Performance metrics dashboard for management
Offline content access with sync capabilities

Technology Stack Requirements

Node.js

Redis Clustering

Angular

PHP

Python

MySQL

System Integration Needs

HR management systems
Enterprise CRM platforms
Authentication services

Operational Requirements

99.99% system availability with zero downtime
Support for 10,000+ concurrent users
Cross-platform compatibility across 500+ device models
Response time under 500ms for 95% of API calls
Enterprise-grade data encryption and compliance

Expected Business Outcomes

Projected 11% reduction in onboarding time through mobile training modules, 13% increase in staff engagement metrics, and 40% faster dissemination of critical business updates across distributed locations while maintaining 100% system uptime during peak usage periods.