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Vibb aims to expand its business from a technology provider to an electricity supplier. The existing mobile app, while successful in providing usage insights, billing, and provider switching, needs enhancements to fully support electricity supply functionalities, including automated EV charging and smart home heating optimization, and to manage the complexities of the electricity market (price forecasting, market insights).
Vibb AS is a forward-thinking Norwegian energy company offering innovative solutions for electricity management, empowering consumers with transparent pricing and control over their energy usage. They are expanding their role to become a full-fledged electricity supplier.
This project is expected to significantly increase customer satisfaction, drive user engagement, and support Vibb's expansion into the electricity supply market. By providing a user-friendly and feature-rich mobile platform, Vibb can attract new customers, retain existing ones, and establish itself as a leader in the smart energy management space. The anticipated reduction in customer service inquiries (similar to the 40% reduction seen in the case study) and positive App Store reviews will further contribute to brand reputation and growth.