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Mobile Application Development for Courier Order Management

uplinesoft.com

Logistics

Inefficient Manual Order Processing

The existing manual, paper-based system for managing courier orders resulted in delayed order processing, lack of real-time updates for customers, and inefficiencies in overall delivery operations. This created bottlenecks and impacted customer satisfaction.

About the Client

A prominent national delivery operator with a large workforce of couriers, seeking to modernize its order management process through a dedicated mobile application.

Key Project Objectives

Develop a mobile application for Android to streamline courier order management.
Improve order processing speed and accuracy.
Provide real-time order status updates to customers.
Enhance communication and coordination between couriers and partner organizations.
Increase on-time delivery rates.

Functional Requirements

Order receipt and acceptance
Detailed route sheet display with optimized routes
Order transfer functionality between couriers
Real-time order status updates
Payment processing integration
Customer communication features
Geolocation tracking

Preferred Technologies

Kotlin

Kotlin Coroutines

Jetpack Navigation

Retrofit

Koin

Moshi

MVVM Architecture

Clean Architecture

Required Integrations

Facebook
Gmail
WhatsApp
Stripe
RRD (Routing and Dispatch System)
Mailchimp

Key Non-Functional Requirements

Scalability to support a large and growing courier workforce.
High performance and responsiveness.
Secure data storage and transmission.
Reliable real-time updates.
Maintainability and ease of future enhancements.

Expected Business Impact

The successful implementation of this application is expected to significantly improve delivery efficiency, reduce operational costs, enhance customer satisfaction, and increase on-time delivery rates. The early launch and positive user feedback observed in the case study indicate a high potential for a positive return on investment.