Mobile App Modernization and Cross-Platform Migration for Airline Customer Engagement

The client operates separate native iOS and Android apps which result in increased development costs, maintenance complexity, and inconsistent user experiences across platforms. They seek to migrate to a unified, cross-platform solution that offers native-like performance, easier updates, and seamless user engagement, while also preserving existing features such as ticket management, check-in, and flight status updates.

A leading airline airline with a large user base seeking to enhance mobile customer experience through app modernization and platform consolidation.

• Successfully migrate and unify native iOS and Android apps into a single React Native-based application, ensuring minimal disruption to users.
• Implement core features including flight bookings, ticket management, wallet integration, real-time flight status updates, and check-in capabilities.
• Enable seamless migration of user data and bookings without user-perceived differences.
• Reduce overall development and maintenance costs by decreasing the number of separate native app development teams.
• Deliver a responsive, native-like mobile experience across all supported devices and platforms.
• Achieve measurable improvements in app performance, reliability, and user satisfaction.

• Mobile flight booking: Enable users to book, modify, and cancel flights directly within the app, supporting both round-trip and one-way trips.
• Ticket and boarding pass management: Store and display travel documents, with options to add extra baggage, meals, and cancel bookings.
• Wallet integration: Support adding tickets to digital wallets for easy access and contactless payments.
• Ticket migration: Migrate existing booking data from previous native apps without user disruption.
• On-the-go check-in: Allow passengers to check in for flights and baggage from any location.
• Flight status updates: Provide real-time departure, arrival, and delay information with location-based search capabilities.

• Mobile wallet APIs for ticket storage and payment functions
• Backend systems for flight data, booking information, and user account synchronization
• Payment gateways for in-app transactions
• Push notification services for flight updates and alerts

• App performance optimized for smooth native-like experience, ensuring high responsiveness across devices
• Scalable infrastructure to support increased use during peak travel seasons
• Security compliance for user data, payment information, and app access
• High availability and minimal downtime for critical features like check-in and flight status updates

The migration to a unified, cross-platform application is expected to significantly reduce development and maintenance costs by decreasing the need for separate native teams. It will improve user engagement and satisfaction through a seamless, consistent experience. The project aims to migrate existing bookings without user disruption, improve app responsiveness and reliability, and support scalable growth, ultimately leading to increased customer loyalty and optimized operational efficiency.