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Migration to SAP Commerce Cloud for Enhanced Retail E-commerce Platform

instinctools.com

Retail

Challenges with Legacy E-commerce System

The client's outdated PHP-based e-commerce platform caused operational inefficiencies due to lack of centralized management, inability to support geo-location-based customization, and difficulties maintaining extended functionality across multiple shops. The legacy system hindered scalability and integration with modern technologies.

About the Client

A European retail company specializing in online sales, seeking to modernize their e-commerce infrastructure for improved scalability and customer engagement

Objectives for E-commerce Platform Modernization

Improve system scalability and integration capabilities
Enable advanced personalization features
Increase customer satisfaction through enhanced platform performance
Establish centralized management for multi-channel operations
Ensure seamless migration of legacy PHP codebase to SAP Commerce Cloud

Core System Functionalities

Single codebase management for multiple regional shops
Geo-location-based customization engine
Flexible pricing and promotional rules system
Integrated third-party application ecosystem
Multi-channel payment and delivery options
Scalable architecture for progressive shop implementation

Technology Stack Requirements

Java

Spring Framework

Apache Tomcat

Apache Solr

MySQL

Web Services

HTML

JavaScript

CSS

External System Integrations

Third-party logistics providers
Payment gateway services
Customer relationship management (CRM) systems
Analytics platforms

System Performance Criteria

High scalability for seasonal traffic spikes
99.9% system availability SLA
Cross-browser compatibility
GDPR-compliant data security
Modular architecture for future extensions

Expected Business Impact of Platform Migration

Projected 13% increase in customer satisfaction through improved personalization and faster checkout processes. Operational efficiency gains from centralized management will reduce administrative overhead by 40%, enabling rapid market expansion to new regions with standardized implementation processes.