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Loyalty and Reward Platform Development for Real Estate

oxagile.com

Real estate

Challenge

Acme Realty Group faces challenges in retaining tenants and generating referrals. Existing methods of tenant motivation are inconsistent and lack a structured rewards program. This leads to higher tenant turnover and limited organic growth through referrals.

About the Client

A large real estate company with a portfolio of residential and commercial properties across multiple locations. They are focused on customer retention and referral generation.

Objectives

Increase tenant retention rates by 15% within the first year.
Generate a 10% increase in referrals from existing tenants.
Improve tenant satisfaction and loyalty.
Streamline the process of rewarding tenants for desired actions.

Functional Requirements

Tenant Loyalty Program Management
Point Credit Redemption Process
Automated Report Generation
Admin Panel for System Configuration
User Role-Based Access Control

Technologies

Java

PHP

Doctrine

Integrations

Payment gateway for merchandise redemption
Email marketing platform for program communication

Non-Functional Requirements

High availability and scalability to support a growing user base.
Secure storage of user data and reward points.
Responsive design for optimal viewing on various devices.
Robust reporting and analytics capabilities.

Expected Business Impact

Implementation of this loyalty and reward platform is expected to significantly improve tenant retention, drive referral growth, enhance customer satisfaction, and ultimately contribute to increased revenue for Acme Realty Group. The system will provide valuable data insights into tenant behavior and program effectiveness.