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Livechat Chatbot Modernization and Backend Optimization Solution

acropolium

Information technology

Business services

eCommerce

Challenges in Livechat Software Development

Limited in-house technical expertise to optimize backend infrastructure and modernize frontend architecture, combined with scalability constraints in integrating with customer systems and payment platforms

About the Client

Small software provider specializing in chatbot solutions, seeking technical augmentation for livechat platform development

Modernization and Optimization Goals

Optimize backend architecture for improved performance
Modernize frontend interface and user experience
Implement new functional capabilities
Accelerate customer integration processes

Core System Functionalities

Livechat functionality with AI assistance
Payment system integration
Customer data management dashboard
Cross-platform compatibility
Automated integration workflows

Technology Stack Requirements

AngularJS

PHP

Symfony

jQuery

CoffeeScript

NgBootstrap

Jasmine

System Integration Needs

Payment gateways
Third-party customer systems
Cloud infrastructure APIs

Performance and Scalability Requirements

High-traffic handling capability
Cross-browser compatibility
Data security compliance
Modular architecture for future scaling

Expected Business Impact

Projected 40-60% improvements in customer acquisition rates, revenue growth, and integration efficiency through optimized performance and enhanced feature set