Integrated Restaurant Reservation and Food Preorder Platform

The client faces difficulties in managing table reservations, reducing wait times for food, providing cost transparency, and improving customer convenience. Customers often struggle to find suitable restaurants with available seating, wait extended periods for food preparation, and lack clarity on total costs, leading to decreased satisfaction and potential loss of business.

A mid-sized hospitality group operating multiple restaurants aiming to offer seamless reservation and food preordering solutions to enhance customer experience and operational efficiency.

• Develop a comprehensive platform enabling users to search for restaurants based on rating, cuisine, and pricing criteria.
• Implement real-time availability checks and reservation management features, including special requests such as child seats and seating preferences.
• Enable users to pre-order food from a menu of over 1,000 dishes before arriving at the restaurant to minimize wait times.
• Provide visibility into total costs and facilitate card payments in advance.
• Incorporate automated reservation alerts and reminders to enhance customer engagement and reduce no-shows.
• Create a user-friendly interface optimized for mobile devices to support mobility and ease of use.

• Restaurant search with filtering by rating, cuisine, and price range
• Detailed restaurant profiles with essential information, reviews, and contact details
• Reservation management allowing table selection, special requests, and seat preferences
• Real-time availability checking with reservation alert notifications
• Preorder food functionality with menu browsing and order customization
• Cost transparency and card payment options during reservation
• Reservation reminders sent 12 hours prior to the booking
• User interface optimized for mobile devices to support on-the-go access

• Payment gateways for secure card transactions
• Mapping services to generate routes and location mapping
• Review and ratings aggregation systems

• System scalability to handle high concurrency during peak hours
• Performance optimized for fast load times and responsive interactions
• Data security compliance, including PCI DSS for payments
• Availability with 99.9% uptime SLA
• Cross-device compatibility for seamless user experience

The platform is expected to significantly reduce customer wait times, enhance booking reliability, and increase overall customer satisfaction. By enabling preorders and transparent billing, the client anticipates a 20% increase in reservation conversions, improved operational efficiency, and higher revenue through increased customer engagement and streamlined processes.