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Integrated Hotel Management Platform with Enhanced E-commerce Capabilities

acropolium

Hospitality & leisure

Information technology

eCommerce

Challenges in System Integration and Scalability

Existing hotel management software suffers from severe integration limitations with property management systems (PMS), booking platforms, and internal tools. The platform requires advanced data processing capabilities to handle real-time operations while maintaining security and scalability for global expansion.

About the Client

A UK-based hotel management solution provider aiming to digitize hospitality operations through scalable B2B software platforms

Strategic Development Goals for Enhanced Integration and Accessibility

Establish seamless integration with multiple PMS systems and booking platforms
Develop a cloud-based PMS with two-way real-time data exchange capabilities
Implement automated reservation data synchronization across channels
Enable multi-country accessibility with localized e-commerce functionality

Core System Functionalities

Real-time booking and reservation management
Guest communication portal with instant messaging
Room preference customization interface
Digital check-in/check-out automation
Multi-currency payment gateway integration
Centralized inventory management system
Advanced analytics dashboard with operational insights

Technology Stack Requirements

Node.js

Vue.js

TypeScript

Kubernetes

Docker

AWS Aurora (MySQL)

Cassandra

Helm

AWS services

External System Integration Needs

Property Management Systems (PMS)
Online Travel Agencies (OTAs)
Payment gateways (Stripe, PayPal)
Channel managers
CRM systems

Performance and Security Requirements

High-availability architecture with 99.9% uptime
Real-time data processing at scale
GDPR-compliant data security measures
Horizontal scalability for global expansion
Multi-tenancy support for hotel networks

Expected Business Outcomes

Projected 80%+ increase in platform integrations, 10%+ customer base growth, and 15% annual revenue increase through enhanced scalability. The solution will support 12+ hotel networks with seamless operations while reducing manual booking errors by 70% through automation.