Integrated End-to-End Supply Chain and E-Commerce Platform for Multi-Channel Retail Operations

The client manages multiple fuel stations and convenience stores with embedded grocery outlets, facing difficulties in maintaining real-time inventory accuracy across online websites, mobile apps, and in-store POS systems. This leads to overselling, inefficiencies in order processing, delayed updates, and a disjointed customer experience. Additionally, lack of integrated management tools hampers operational oversight and strategic decision-making.

A regional retail chain operating multiple fuel stations, grocery stores, and convenience outlets seeking to synchronize inventory, sales, and customer engagement across physical and digital channels.

• Implement a centralized platform to synchronize inventory data in real-time across web, mobile, and in-store channels.
• Reduce overselling incidents during peak demand through inventory buffering and transaction control mechanisms.
• Provide responsive and user-friendly e-commerce interfaces for customers, including website and kiosk applications.
• Facilitate quick, seamless takeaway and in-store ordering processes to enhance customer satisfaction.
• Develop an administrative dashboard enabling efficient management of inventory, orders, customer data, and store performance analytics.
• Ensure system scalability, high performance, and security to support business growth.

• Real-time inventory synchronization across all sales channels with event-driven architecture
• Optimistic locking and inventory buffering to prevent overselling during high-demand periods
• Responsive, user-friendly e-commerce website for product browsing, coupon application, and order placement
• Kiosk mobile application optimized for in-store takeaway orders and walk-in customers
• Centralized admin panel for inventory control, order management, analytics, and user administration
• Integration capabilities with in-store POS systems and payment gateways
• Mobile application support for staff for order processing and inventory updates

• In-store POS systems for inventory and sales data synchronization
• Payment gateway providers for seamless transactions
• Customer loyalty and coupon management systems
• Analytics and reporting tools for operational insights

• System should support concurrent transactions with minimal latency
• Achieve 99.9% uptime and high availability
• Ensure data security compliance, including secure payment processing and customer data privacy
• Scalable architecture to support future increases in store count and transaction volume

The deployment of an integrated supply chain and e-commerce platform is expected to significantly enhance inventory accuracy and operational efficiency, reducing overselling incidents by up to 30%. Customer satisfaction and engagement are anticipated to improve through seamless online and in-store experiences. The centralized management system will enable better data-driven decision-making and support scalable growth, resulting in sustained revenue increases and optimized resource allocation.