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Integrated Automotive Retail and Customer Engagement Platform

acropolium

Automotive

Information technology

Retail

Operational Fragmentation and Legacy System Limitations

Automotive retailers face challenges with decentralized operations across sales, servicing, inventory, and customer engagement. Legacy systems lack scalability, real-time data capabilities, and automation, leading to inefficiencies in service delivery and missed growth opportunities.

About the Client

A provider of customized software solutions for automotive retail chains, fleet management, and connected vehicle technologies.

Modernization and Customer-Centric Innovation Goals

Centralize automotive retail operations through a cloud-native platform
Implement AI-powered analytics for data-driven decision-making
Enable real-time data access across departments
Automate workflows to improve service quality
Support scalability for growing dealership networks

Core System Capabilities

AI-powered sales forecasting and inventory optimization
Real-time traffic-integrated navigation system
Customizable CRM for charging station management
Automated car selection chatbot with pricing engine
Vehicle performance comparison tool with parameter filters
Seamless integration with existing ERP and in-car systems

Technology Stack Requirements

Cloud-native architecture (AWS/Azure)

AI/ML frameworks (TensorFlow, PyTorch)

Real-time data processing (Apache Kafka)

Microservices architecture (Kubernetes)

Voice recognition APIs

System Integration Needs

Legacy dealership management systems
In-vehicle telematics systems
Third-party traffic data providers
Payment gateways for e-commerce
Customer identity and access management (CIAM)

Performance and Security Standards

99.99% system availability SLA
ISO 27001 security compliance
Support for 10,000+ concurrent users
Sub-500ms response time for critical APIs
GDPR-compliant data handling

Business Transformation Outcomes

The solution will reduce operational costs by 30% through automation, increase customer retention by 40% via personalized engagement tools, and enable 200% faster scaling of new dealership locations. Real-time analytics will improve inventory turnover ratios by 50% while integrated safety features will reduce driver incidents by 25%.