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The client faces critical QA process deficiencies including unstructured testing management, inconsistent documentation, outdated tools, and lack of automation. This results in frequent production bugs, delayed feature releases (annual at best), escalating customer support costs (75% requiring senior specialists), and unverified performance test results threatening business reputation.
A SaaS company providing expense management solutions for corporate financial operations
Implementation will enable quarterly releases (vs annual previously), 26% faster feature delivery, 33% reduction in support costs, 86% customer satisfaction rate, and 75% of support queries resolvable by junior staff. The structured QA framework will reduce production bugs by 90% and ensure regulatory compliance for financial operations.