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The client faced increasing documentation complexity due to growing product variants, shortened development cycles, and stringent quality requirements. Their legacy system lacked modern DITA standard support, required manual processes for multi-format publishing, and failed to integrate seamlessly with development workflows. Migration of existing content to updated standards while retaining preferred tools like XMetaL posed additional challenges.
A manufacturer of technology equipment requiring advanced documentation management solutions to handle complex product variants and maintain high-quality standards
27% acceleration in documentation management processes, improved single-source publishing efficiency, reduced manual effort through automated context synchronization, and enhanced ability to maintain documentation quality amid increasing product complexity