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Implementation of a User-Centric Business Intelligence Reporting System for Enhanced Data Visualization and Self-Service Analytics

oxagile.com

Financial services

Information technology

Current BI System Limitations Hindering Operational Efficiency

The client's legacy reporting system lacks flexibility and user engagement, requiring developer intervention for modifications, offering limited visualization options, and failing to meet user expectations for intuitive self-service analytics. The organization lacks clarity on selecting an optimal modern BI tool from available options like Tableau, Looker, or alternatives.

About the Client

A loan servicing company requiring modern data management and visualization capabilities to support operational decision-making

Key Objectives for BI System Modernization

Select and implement a BI platform that balances flexibility, user-friendliness, and cost-effectiveness
Create visually engaging dashboards with interactive elements replacing static tables
Enable self-service reporting capabilities for non-technical users
Ensure seamless integration with existing data infrastructure while supporting scalability

Core System Functionalities and Key Features

Interactive dashboard builder with drag-and-drop visualization components
Customizable report generation and scheduling
Multi-format data export (PDF, CSV, Excel)
Row-level and column-level data security controls
Bookmarking and sharing functionality for reports
Embedded analytics within existing web applications
Real-time data visualization with historical trend analysis

Targeted BI Technologies and Frameworks

Modern BI platforms (e.g., Looker, Tableau, Power BI)

Cloud-native data warehouse solutions

RESTful API integration frameworks

Containerized deployment environments (Docker/Kubernetes)

Critical System Integrations

Existing enterprise web application ecosystem
Centralized data warehouse infrastructure
SSO authentication systems
Legacy database environments

Essential Non-Functional Requirements

Support for 500+ concurrent users with <2s response times
99.9% system availability SLA
Role-based access control with audit logging
Cross-browser compatibility (Chrome, Firefox, Edge)
Mobile-responsive dashboard rendering

Expected Business Impact of Enhanced BI System

The implementation will enable real-time operational insights through actionable dashboards, reduce development dependency for report modifications by 80%, increase user adoption through intuitive interfaces, and support data-driven decision-making with 360-degree visibility across loan servicing metrics. The self-service capabilities are projected to reduce reporting request backlogs by 70% within the first operational quarter.