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Global Volunteer Engagement SaaS Platform
  1. case
  2. Global Volunteer Engagement SaaS Platform

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Global Volunteer Engagement SaaS Platform

ahex.co
Non-profit
Technology

Challenges in Volunteer Engagement and Task Matching

Existing volunteer platforms lack intelligent task matching capabilities, fail to incentivize sustained participation through reward systems, and struggle with global scalability. Organizations face difficulties in tracking volunteer impact while ensuring platform accessibility for diverse user groups.

About the Client

Nonprofit organization building a global volunteer network connecting individuals with social organizations to drive community impact through rewarded volunteerism

Objectives for Enhanced Volunteer Platform

  • Create a scalable SaaS platform for global volunteer-organization matching
  • Implement transparent reward system for volunteer engagement
  • Develop intelligent task matching algorithm based on skills/location
  • Ensure cross-device accessibility and ease-of-use for diverse demographics
  • Enable real-time impact tracking for social organizations

Core Platform Functionalities

  • Volunteer profile creation with skills/availability tracking
  • Organization task posting and volunteer management dashboard
  • AI-powered task matching engine
  • Blockchain-based reward tracking system
  • Real-time notifications for task updates
  • Secure payment gateway for reward redemption
  • Multi-language support with adaptive UI

Technology Stack Requirements

React for frontend development
Node.js backend architecture
React Native for mobile applications
AWS cloud hosting infrastructure
Firebase for real-time data synchronization

Third-Party Integrations

  • Google Maps API for location-based matching
  • Stripe API for secure payments
  • OAuth 2.0 for social authentication
  • Twilio for SMS notifications

System Performance Criteria

  • Support 100,000+ concurrent users globally
  • 99.9% system uptime SLA
  • Sub-200ms API response times
  • GDPR-compliant data handling
  • WCAG 2.1 accessibility compliance

Expected Business Impact

Platform will enable 24marks to scale volunteer engagement by 300%, reduce task fulfillment time by 60%, and increase volunteer retention through gamified rewards. Organizations will gain actionable analytics for measuring social impact while maintaining 99.9% system reliability during peak engagement periods.

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