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Global User Support Platform for Automotive Procurement Systems
  1. case
  2. Global User Support Platform for Automotive Procurement Systems

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Global User Support Platform for Automotive Procurement Systems

instinctools.com
Automotive
Information technology

Challenges in Global Procurement System Adoption and Training

Need for accelerated employee education and improved usage of the new GLOBUS procurement system across international teams, combined with fragmented training materials, lack of centralized content repository, difficulties in multilingual content localization, and integration challenges with existing procurement technology stack.

About the Client

World-leading premium automotive manufacturer with global procurement operations

Project Goals for Enhanced User Support System

  • Accelerate employee education through accessible training materials
  • Improve procurement system usage efficiency by 93%
  • Establish centralized content management for global teams
  • Streamline multilingual content creation and localization
  • Ensure seamless integration with GLOBUS procurement system

Core System Functionalities and Key Features

  • Single-source content repository with version control
  • Multilingual content localization workflow
  • WYSIWYG editor for content creators
  • Advanced search functionality with context-sensitive help
  • Integration with GLOBUS procurement system
  • Automated publishing to multiple formats
  • Context-sensitive help (F1 functionality)

Technology Stack Requirements

J2EE-compliant architecture
CMS-based platform (GateOne framework)
DocBook/DITA content standards
Web-based, responsive design

System Integration Requirements

  • GLOBUS procurement system API
  • Corporate authentication system
  • Existing document repositories

Non-Functional Requirements

  • Global scalability for multi-country operations
  • Real-time collaboration capabilities
  • Enterprise-grade security and compliance
  • High availability with 99.9% uptime
  • Cross-browser compatibility

Expected Business Impact of User Support Platform

Accelerated employee onboarding through 24/7 accessible training materials, 93% improvement in procurement system adoption rates, 40% reduction in content redundancy through centralized repository, enhanced cross-regional collaboration with standardized localization processes, and measurable increase in user self-sufficiency through context-sensitive help functions.

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