Establishing a Scalable Offshore Extended Delivery Center for IT Service Optimization

The client faces limited onshore talent availability, rising operational costs, project delays due to time zone differences, and the need to maintain strict data security and statutory compliance. They seek a reliable offshore partner to establish a flexible, secure, and scalable delivery model without the overhead of setting up a physical office.

A large IT services organization providing end-to-end solutions across multiple industries, seeking to enhance operational efficiency, workforce stability, and cost management through offshore expansion.

• Achieve significant reduction in operational costs through offshore staffing and resource optimization.
• Establish a compliant and secure offshore infrastructure that ensures data security and adherence to relevant regulations.
• Enable scalable team formation that allows flexible increase or decrease of workforce based on project demands.
• Enhance 24/7 operational productivity by leveraging time zone advantages.
• Deploy a robust infrastructure with dedicated support functions for HR, recruitment, and IT administration.
• Facilitate access to a diverse skill set to support multiple client locations and project types.

• Provisioning of dedicated workstations, servers (application, database, mail), and network infrastructure (broadband, switches, routers).
• Integrated HR and recruitment management systems to facilitate onboarding, team scaling, and personnel administration.
• Security modules ensuring data confidentiality, integrity, and compliance with data protection regulations like GDPR.
• Collaboration and communication tools supporting remote workflows across multiple locations.
• Monitoring and reporting dashboards to track productivity, resource status, and regulatory adherence.

• HR management and payroll systems
• Project management and collaboration tools
• Security monitoring and compliance modules
• External data protection and encryption services

• Scalability to support team growth from an initial 4 to over 30 professionals
• High availability supporting 24/7 productivity with minimal downtime
• Robust data security measures ensuring confidentiality and integrity
• Performance efficiency to enable real-time collaboration and reporting

The implementation of a secure, flexible, and scalable offshore delivery center is expected to reduce operational costs significantly, enable round-the-clock productivity, and facilitate access to diverse skill sets. It will support project scalability, ensure compliance, and strengthen data security, resulting in increased project success, faster delivery times, and expanded client support across multiple locations.