Enterprise-Wide Digital Transformation for Incident and Case Management

The organization faces challenges with outdated legacy IT infrastructure, siloed data across multiple locations, inefficient case tracking, and security vulnerabilities. These issues hinder timely response, collaboration, and data security, ultimately impacting their mission to protect and assist victims of human rights violations. The organization needs an integrated, secure, and scalable digital platform to improve operational efficiency and case management effectiveness across all global offices.

A large, global organization focused on human rights advocacy, operating across multiple countries with complex case management and data protection needs.

• Achieve digital uniformity and modernization of legacy systems with minimal disruption to ongoing operations.
• Implement a centralized, process-driven, and automated IT infrastructure for global operations management.
• Develop an integrated, customizable portal for seamless case management and collaboration across multiple field offices.
• Securely migrate large volumes of sensitive data (up to 90 GB) into new systems ensuring data integrity and security.
• Reduce manual data entry errors and processing time by automating data transformation and load processes, decreasing error rates by up to 90%.
• Create an analytics solution to track and visualize case progress, providing leadership with real-time dashboards and insights.
• Establish a 24/7 proactive technical support system for global IT infrastructure management.
• Implement comprehensive cybersecurity measures to detect, prevent, and respond to security threats, including malware and data breaches.

• A unified, web-based case management portal with advanced customization for different regional needs.
• Data migration tools supporting seamless transfer of existing case data, including handling of sensitive legal and operational information.
• Automated ETL processes for data transformation, validation, and loading to reduce manual errors and improve efficiency.
• Role-based access control, encryption, and other security features to safeguard sensitive data against malware and external threats.
• Business Intelligence (BI) dashboards and analytics models to monitor case progress and organizational effectiveness in real-time.
• Integration capabilities with existing enterprise systems and third-party tools via APIs, including document repositories and survey platforms.
• Scalable infrastructure with cloud (e.g., SaaS, PaaS) support for flexible growth and remote access.

• Existing case management and workflows
• Document management and survey tools
• Security and threat detection systems
• Enterprise communication and collaboration platforms
• Authentication and identity management systems

• Data security and compliance with international standards, with regular security audits.
• High availability and system uptime targets suitable for 24/7 global operations.
• Scalability to handle increasing data volume (targeting at least 90 GB data migration initially).
• Performance benchmarks ensuring real-time data access and reporting.
• User-friendly interfaces for diverse user roles with minimum training required.

Implementing a unified digital platform is expected to reduce IT operational costs by approximately 40%, achieve near-complete compliance with security patches, migrate large volumes of sensitive data securely, and provide comprehensive, real-time visibility into case progress via advanced analytics. Additionally, improved collaboration, data security, and automation will enhance the organization's overall efficiency and ability to respond swiftly to human rights violations, supporting their mission to protect and assist victims more effectively.