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Enterprise SaaS Application Modernization for a Global Pharmaceutical Organization
  1. case
  2. Enterprise SaaS Application Modernization for a Global Pharmaceutical Organization

Enterprise SaaS Application Modernization for a Global Pharmaceutical Organization

theninehertz.com
Medical

Identified Challenges in Outdated SaaS Infrastructure Hindering Business Agility

The client’s legacy IT infrastructure, especially their SaaS applications, was a bottleneck, reducing efficiency, limiting scalability, and increasing operational costs, which impeded rapid innovation and regulatory compliance in a highly sensitive industry.

About the Client

A large-scale global pharmaceutical company focused on research, development, and manufacturing of medicines and vaccines, facing legacy system challenges affecting scalability and performance.

Goals for Modernizing SaaS Applications to Enhance Performance, Security, and Cost Efficiency

  • Modernize legacy SaaS applications to support better performance, scalability, and security.
  • Reduce operational expenses by transitioning to cloud-native architectures.
  • Enhance user experience through modern interfaces and intuitive design.
  • Integrate advanced analytics, real-time reporting, and microservices for smarter decision-making.
  • Ensure compliance with industry-specific regulatory standards such as HIPAA, GDPR, and pharmaceutical regulations.
  • Implement AI-driven features such as predictive analytics, chatbots, and automation to optimize business processes.

Core Functional Specifications for the SaaS Modernization Platform

  • Migration of existing applications to a cloud-native environment utilizing containerization (Docker) and orchestration (Kubernetes).
  • Refactoring monolithic applications into modular microservices with API gateways and service meshes.
  • Implementation of serverless functions (e.g., AWS Lambda) for scalable, event-driven processing.
  • Development of secure data repositories, including relational (PostgreSQL on RDS) and NoSQL (DynamoDB) databases.
  • Design of an intuitive, modern user interface with feedback-driven usability enhancements.
  • Integration of real-time analytics dashboards and reporting modules.
  • Deployment of AI-enabled features such as predictive analytics, chatbots, and automated data processing.
  • Automated CI/CD pipelines fostering rapid, reliable deployment cycles.
  • Comprehensive monitoring, logging, and security protocols aligned with industry standards.

Recommended Technologies and Architectural Strategies for SaaS Modernization

Cloud Platforms: Microsoft Azure, AWS
Containerization: Docker
Orchestration: Kubernetes (EKS)
Microservices: API Gateway, Istio service mesh
Serverless: AWS Lambda
Databases: AWS RDS PostgreSQL, DynamoDB
CI/CD: Jenkins, Terraform, AWS CodePipeline & CodeDeploy
Monitoring: Prometheus, Grafana
Security: AWS IAM, KMS, Config

Key System Integrations for Seamless Data and Process Connectivity

  • Integration with regulatory compliance systems and industry-specific standards
  • Analytics and ML tools such as AWS Glue, SageMaker for data processing and insights
  • External APIs for data exchange with existing enterprise systems
  • Security protocols for secure data access and encryption

Essential Non-Functional Specifications for SaaS System Success

  • Support scalability to handle a 50% increase in user demand without degradation of performance
  • Achieve application load times significantly faster than legacy systems (target 40% improvement)
  • Ensure 100% compliance with relevant regulatory standards (e.g., HIPAA, GDPR)
  • Reduce infrastructure operational costs by approximately 30%
  • Implement security measures reducing data breach risk by 60%
  • Ensure high availability and minimal downtime through automated monitoring and alerting

Projected Business Benefits and Performance Gains from SaaS Modernization

The project is expected to enhance system performance by 40%, enabling the organization to accommodate a 50% increase in user traffic seamlessly. Operational costs are projected to decrease by around 30%, with improved security reducing data breach risks by 60%. User satisfaction is anticipated to improve significantly, leading to increased operational efficiency and regulatory compliance confidence, ultimately supporting faster innovation cycles and accelerated time-to-market for new products.

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