Enterprise Occupational Safety Incident Management System with Automated Workflow and Analytics

The client faces challenges in timely incident reporting, standardized investigation processes, and comprehensive data analysis within their operational environment. Inefficient incident management hampers damage control, safety audits, and risk mitigation efforts, risking worker safety and regulatory compliance.

A large-scale oil and gas corporation seeking to improve workplace safety, incident reporting, and regulatory compliance through a dedicated incident management platform.

• Reduce incident investigation lifecycle time by at least 3x to enable faster resolution and response.
• Standardize incident reporting procedures to ensure consistency and completeness of data.
• Implement a unified platform for incident registration, document attachment, and workflow progression.
• Enhance occupational safety audits with an internal inspection module and reporting capabilities.
• Facilitate comprehensive incident analytics and trend visualization to support proactive safety measures.

• Issue Submission Module: Enable field workers to register incidents with detailed descriptions, images, and relevant documents.
• Workflow Management: Customizable workflows for incident review, investigation, and resolution steps with notifications and task assignments.
• Multi-user Role Support: Support for distinct roles including field reporters, support staff, managerial oversight, and system administrators.
• Incident Analysis & Reporting: Generate detailed reports, trend diagrams, and data samples for safety audits and decision-making.
• Audit and Inspection Module: Standardized process for occupational health and safety audits with result documentation and data systematicity.
• Account Management & SSO Integration: Support for individual and functional accounts linked via Active Directory with semi-automated synchronization and role-based access.
• Attachment & Documentation Support: Attach images, notes, and relevant documents to incidents and audit reports.

• Active Directory / LDAP for user authentication and account synchronization
• Custom internal analytics dashboard or reporting tools for incident data visualization
• Existing asset or equipment management systems for incident context linkage

• System must handle incident reports and audits for a large enterprise with potentially high concurrent users.
• Ensure high availability and stability during critical incident investigations.
• Security measures including role-based access control, data encryption, and audit trails.
• Fast response times, with incident investigation processes completed at least 3x faster than previous manual procedures.
• Scalable architecture to accommodate increasing incident volumes and user base.

The implementation of the incident management system is expected to reduce incident investigation times by at least threefold, standardize incident reporting procedures, improve the quality and visibility of incident data, and support proactive safety policies through advanced analytics. This will lead to lower safety-related risks, enhanced compliance, and a stronger safety culture within the organization.