Enterprise GRC Platform Modernization for Improved User Experience and Scalable Compliance Management

The client’s existing GRC platform suffers from outdated, developer-centric design with non-intuitive workflows, causing inefficiencies in assessment management, difficulty in translating user feedback into improvements, limited scalability, and a cluttered interface that hampers nontechnical users' navigation and task completion. Backend documentation issues and limited support for collaborative workflows further exacerbate usability and growth limitations.

A large research-focused university's information security department seeking a unified, intuitive governance, risk, and compliance management platform to streamline assessments, reporting, and collaboration for its multiple organizational units.

• Achieve a 2x increase in user efficiency in assessment completion through optimized workflows and intuitive interface design.
• Reduce time to market for new features and updates by over 50% via a comprehensive design system and reusable components.
• Elevate user satisfaction and industry recognition by delivering a user-centric design that positions the platform as a leader in GRC solutions, including industry award nominations.
• Enhance collaborative capabilities by integrating commenting, threaded discussions, and role-based permissions.
• Improve data visualization and reporting functionalities for seamless comparison across organizational units and vendors.

• Intuitive assessment management dashboard with visual progress indicators and simplified workflows.
• Guided assessment survey creation with contextual tips, role-based permissions, and flexible collaboration tools.
• Comparison and analysis module enabling seamless report switching, cross-assessment data analysis, and stakeholder decision-making.
• Assessment builder with guided, simplified setup processes suitable for all user skill levels.
• In-product commenting, threaded discussions, and collaboration tools embedded within the assessment workflows.
• Dynamic, context-sensitive sidebar for quick access to record details and editing functions.
• Implementation of a robust design system utilizing atomic components for consistency and rapid development.

• Legacy API endpoints for data retrieval and submission, with thorough testing and mapping due to inadequate documentation.
• Existing reporting and data analysis tools, if applicable, for seamless report comparison features.
• Authentication and role management systems to support role-based permissions and collaboration.

• Platform should support scalable growth, accommodating increasing users and data volume without degradation in performance.
• Frontend performance optimization to ensure fast load times and smooth interactions, targeting sub-2-second response times.
• High accessibility standards, ensuring compliance with WCAG AA guidelines.
• Robust security measures for role-based access, secure data handling, and compliance with relevant standards.
• Continuous integration/deployment pipelines for reliable, rapid delivery of updates.

The project aims to deliver a doubling of user efficiency in assessment workflows, reduce feature time-to-market by over 50%, and position the platform as a recognized leader through industry acknowledgment. These improvements will foster greater user engagement, facilitate faster compliance processes, and support scalable growth, ultimately resulting in increased organizational compliance robustness, improved collaboration, and enhanced decision-making capabilities across the client’s institution.